Jaguar Hoffman Estates at 1051 West Higgins Road, Hoffman Estates, Illinois.

The service department was pathetic. I took the car numerous times to fix simple things, it came back with the same issues, they lost the car when they were doing touch up work on the body, The vehicle was returned to me with an additional 60 miles on it and an extremely poor quality touch up. After 5 visits and a grease stained interior from sloppy work and the initial problems not resolved. I took the mechanical issues to another dealer.I tried to resolve damage to the hood with the manager John Nelson who offered to repaint the hood but wanted me to bring the car into the service department again, He did not seem to understand how horrible my treatment and how careless the treatment of my car was.He ignored my requests to have me take it to a body shop myself so I could avoid his dealership. I had such a horrible experience at the dealership it ruined the fun of my XJ purchase and cost me time and money.

Unbelievable… I purchased a 2015 F-Type CPO still with factory warranty 3 months ago. I brought the car in for an interior issue in February. I had to wait 7 weeks to get the part in. Then to find out that it was the wrong part after they had already installed it. This was after waiting 6 weeks with no updates, not to mention me having to follow up with them with everything. You have to wait weeks for a loaner vehicle. I dropped the car off without a loaner vehicle and was assured the fix would be done the same day. It took a week! I had no car, everyone I have spoken with originally at the service department is no longer with the dealership. The most comical part is that the interim service manager calls me and tells me that the car has a modified engine computer and that my warranty could be voided, and I have to replace the computer at my own expense. I HAVE NOT MODIFED THE CAR. Doing further investigation CPO requires 2 keys to be provided, that did not happen… I have also been pulled over by the police twice already because the tail lights are blacked out illegally. I guess CPO inspection missed that also? Or are choosing to disregard the fact they are selling illegal vehicles? Side mirror was also about to fall off the car, found that out giving the car a hand wash. CPO inspection missed that one too… The list goes on and on once I started looking at the car in depth. I would not trust this place at all. I highly doubt they even inspect anything on the cars. I have wasted so much time and energy and would have never expected this from a higher end brand. After sharing my frustration, the general manager did not help the situation and seemed like he could care less.